This Privacy Policy applies to all users of the Sarmad Collection websites (www.sarmadcollection.com), mobile apps, blogs, and any other online platforms operated by Artisam Design Services (referred to as “Sarmad Collection,” “we,” “us,” or “our”). We value your privacy and outline what personal information we collect and how it may be used. This policy also covers other key privacy-related topics.
- INFORMATION WE COLLECT
Sarmad Collection collects personal information (such as name, title, company, address, phone number, or email) that you voluntarily provide via our website or email. Our web server tracks visits to our site, logging IP addresses to monitor sessions, but users remain anonymous. We analyze this data for trends, such as user activity, location, and time spent on the site. We also collect general information (e.g., browser type, requested files) to improve the user experience. Additionally, we gather personal information during purchases, social media interactions, product reviews, events, and promotions. The types of information collected may vary depending on the interaction method.
- PERSONAL INFORMATION YOU PROVIDE TO US
We collect and store any information you knowingly provide, including your full name, address, payment details (such as billing address and credit card info for transaction purposes), Sarmad Collection username and password, order history, shopping preferences, interactions on social media, and geographic data if using our mobile site or app. Additional information may also come from you or third-party sources.
- WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
Sarmad Collection collects personal information to provide products and services, fulfill customer needs, and track orders. We also analyze preferences, trends, and statistics to improve our offerings. Collecting personal information is essential for these purposes.
- THE PERSONAL INFORMATION WE COLLECT FROM YOU
We collect personal information with your consent, such as when opening an account, making a purchase, or receiving special offers. Occasionally, we may ask for your consent to participate in marketing or product improvements. Unless otherwise stated, your information is used to manage our business and customer relationship. Sensitive information is handled according to legal requirements. By communicating with Sarmad Collection or completing online forms, you consent to the collection of the information provided.
- RECORDKEEPING OF YOUR PERSONAL INFORMATION
We may retain personal information for business purposes or to address your concerns. This includes internal accounting, responding to inquiries, improving services and products, and managing promotions or special offers. We also use it for account updates, sales records, and website analysis. Occasionally, third-party organizations may provide services necessary for us to operate (e.g., product delivery or advertising competition winners). We ensure that these organizations, both inside and outside the UAE, handle your personal information according to this policy.
- HOW WE MANAGE YOUR PERSONAL INFORMATION
Whether you contact us by phone, mail, or online, we take reasonable steps to keep your personal information secure. We protect it through secure storage, hard copy files, and other records, guarding against misuse, loss, unauthorized access, modification, or disclosure.
- OUR DISCLOSURE OF YOUR INFORMATION
Sarmad Collection does not share your personal information with unaffiliated third parties for promotional purposes. We work with third-party payment processors and shipping agents to facilitate your transactions, and they have limited access to your information solely to complete these services. They cannot use your data for marketing.
We use advanced security technology to protect your information during checkout, including server authentication and encryption. However, while we follow industry best practices, we cannot guarantee absolute security. We never sell or rent your personal data, and in case of a security breach, we will notify you promptly so you can take action.
- LEGAL DISCLOSURE
Sarmad Collection treats your personal information as confidential. We do not share it with third parties (except as stated above) unless required by law or in response to government or legal investigations. We may disclose information to service providers, law enforcement, or other third parties when legally required or deemed necessary.
In the event of a sale, merger, or transfer of Sarmad Collection’s assets, your personal information may be transferred. The new owner will be responsible for your data, and you will be notified of any changes in information practices via a notice on our homepage.
- ACCESSING YOUR PERSONAL INFORMATION
You have the right to access your personal information. We will verify your identity before fulfilling your request and update any inaccurate details promptly upon your notification.
- Links to Third-Party Sites
Our site may contain links to other websites. We are not responsible for their content or privacy policies. Please review their policies before sharing any personal information.
- User-Generated Content
Any personal information or content you share publicly (e.g., reviews, comments, social media posts) can be viewed and used by others. Sarmad Collection is not responsible for information disclosed in these forums.
- Children
Our site is for users aged 13 and older. We do not collect information from children under 13. If we discover such data, we will delete it immediately.
- AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT
By using this Site, you consent to the collection and use of information by Sarmad collection from the Site as indicated above. Sarmad collection reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.14. CONTACT US We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us hello@Sarmadcollection.com
- Contact Us
For any questions or concerns, reach out at: hello@sarmadcollection.com